ITIL® 4 Foundation
ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.
Description
Learn how to help organizations across all industries to deliver their IT operations in the most efficient, cost-effective way possible with ITIL.
ITIL is the gold standard for IT Service Management for organizations across the globe, including commercial, governmental, and non-profit organizations.
The ITIL 4 Foundation course and its associated certification focus on understanding the key concepts of IT and digital service delivery so that you can help your organization embrace the new service management culture.
Key topics include how modern IT and digital service organizations operate, how value streams increase speed and efficiency, how cultural or behavioral principles guide work that benefits the wider organization, and how to use commonly-used service management terms and concepts.
This course is designed to help prepare you for the ITIL 4 Foundation certification exam and covers all seven objectives:
- Key concepts of service management
- Seven guiding principles
- Four dimensions of service management
- Service value system (SVS)
- Service value chain (SVC)
- Overview of the ITIL practices
- Continual improvement, change control, incident management, problem management, service request management, service desk, and service level management practices
Course Highlights
Course Price | $549 |
Total Duration | 8 hours |
Total Lessons | 107 lessons |
Total Quizzes | 12 |
Access to material | 12 months |
Official Textbook | Included |
Full Practice Exams | Included |
Voucher Included | Included |
100% Pass Guarantee | Included |
1. Welcome
2. Download the Study Guide
3. Exam Fundamentals
4. 100% Pass Guarantee
5. 4th Industrial Revolution
6. Service Organizations
7. Quiz: Introduction
1. Four Dimensions of Service Management
2. Organizations and People
3. Information and Technology
4. Partners and Suppliers
5. Value Streams and Processes
6. PESTLE
7. Applying the Four Dimensions
8. Quiz: Four Dimensions of Service Management
1. Guiding Principles
2. Focus on Value
3. Start Where You Are
4. Progress Iteratively with Feedback
5. Collaborate and Promote Visibility
6. Think and Work Holistically
7. Keep It Simple and Practical
8. Optimize and Automate
9. Quiz: Guiding Principles
1. Continual Improvement
2. Continual Improvement Model
3. What is the Vision?
4. Where are We Now?
5. Where Do We Want to Be?
6. How Do We Get There?
7. Take Action
8. Did We Get There?
9. How Do We Keep the Momentum Going?
10. Continual Improvement and the Guiding Principles
11. Continual Improvement
1. Service Management Practices
2. Change Enablement
3. Incident Management
4. Problem Management
5. Service Desk
6. Service Level Management
7. Service Request Management
8. IT Asset Management
9. Monitoring and Event Management
10. Release Management
11. Service Configuration Management
12. Availability Management
13. Business Analysis
14. Capacity and Performance Management
15. Service Catalog Management
16. Service Continuity Management
17. Service Design
18. Service Validation and Testing
19. Quiz: Service Management Practices
1. Putting It All Together
2. Conclusion
3. Practice Exam #1
4. Practice Exam #2
5. Practice Exam #3
6. Claiming Your Exam Voucher
7. ITIL Certification Path
1. Service Management
2. Value
3. Organizations and People
4. Services and Products
5. Service Offerings
6. Service Relationships
7. Outcomes
8. Costs
9. Risks
10. Utility and Warranty
11. Quiz: Service Management1. Service Value System
2. Opportunity, Demand, and Value
3. Governance
4. Quiz: Service Value System
1. Service Value Chain
2. Plan
3. Improve
4. Engage
5. Design and Transition
6. Obtain/Build
7. Deliver and Support
8. Value Streams
9. Quiz: Service Value Chain
1. Categories of Practices
2. Management Practices
3. Continual Improvement
4. Information Security Management
5. Relationship Management
6. Supplier Management
7. Architecture Management
8. Knowledge Management
9. Measurement and Reporting
10. Organizational Change Management
11. Portfolio Management
12. Project Management
13. Risk Management
14. Service Financial Management
15. Strategy Management
16. Workforce and Talent Management
17. Quiz: General Management Practices1. Technical Management Practices
2. Deployment Management
3. Infrastructure and Platform Management
4. Software Development and Management
5. Quiz: Technical Management Practices
Edward Hanzel
IT Manager
Lessons were easy to follow along with. I also used the extra sample tests and printed materials. I will be using this program to continue my ITIL 4 certification journey
Daniel Zrymiak
ENGAGEMENT MANAGER
I was very delighted with the training and materials, which prepared me to successfully complete the ITIL v4 Foundation exam on the first attempt. The interactions to prepare the logistics for the home-based exam were also very helpful.
Nada El abboud
IT Service Desk specialist
It was a really good course, and everything was clear without any complexity.
Marouane Bennour
Data entry manager
Very good courses and explanations about the overall concepts, and I passed the exam!!
Alfredo Chamorro
Infrastructure support Engineer
Well explained. I felt well prepared when I took the test. Very affordable and worth the cost. Overall 10/10 experience.
Mouhamadou Niang
it eXPERT
Great Courses, I passed the ITIL 4 certifications in English at the first attempt without any difficulty (...and English is not my first language)! Very clear explanations with suitable examples, highly recommended!
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